Professional Development at Your Location

Effective Organizational Communications

Objective: This program develops skills that will enable you to identify common workplace communication challenges and overcoming them. Participants will learn key principles for communicating effectively both verbally and non verbally.

Target Audience: All professionals who need to effectively convey their ideas and accurately understand others.

Instructor: Rae Ann Bruno has 13 years experience in the Information Technology industry with emphasis on business alignment of IT services. She was the Director of Customer Service for Siemens Energy & Automation (SE&A) where she started an IT training and documentation department, re-engineered the help desk, and implemented problem management and Service Level Management across the IT organization. She came to SE&A from Cutler-Hammer where her training team won the Cutler-Hammer Award for their innovative and successful training program, which focused on raising the computer literacy of the Cutler-Hammer sales force through organized peer training.

Rae Ann was nominated for the 2001 Computer World Premier 100 and was the recipient of the 99 Service Award from Service News. She served on the World Leadership Team for Help Desk 2000, and is a certified trainer for STI Help Desk Professional Certification. She has trained on team facilitation, communication skills, and measures / metrics both in corporate settings and at industry conferences.

What participants have said about this program.....
This program gave me techniques to use for better listening skills, and different styles of communications for conveying ideas, which will improve my leadership role....T-Mobile

The role playing and information provided will improve my communication and listening skills, which will help me be more productive.....Russell Corp.

Focus:
Identify communication challenges in your job and learn ways to overcome them.

Explore common communication pitfalls and ways to avoid them.

Understand key principles for communicating effectively both verbally and non verbally.

Identify best methods for communicating at various levels in an organization.

Learn ways to improve communication in meetings.

Program Details:

Communication Challenges
Understand the factors that affect communications.

Identify challenges you face in your job.

Explore ways to overcome those challenges.

Understand organizational communication; identify areas you will focus on in your specific role.

Communication Methods
Explore best practices with varied written and verbal communication methods.

Gain knowledge about the effectiveness of the various communication methods.

Know when to use specific communication methods.

Learn the nuances of non-verbal communication.

Practice effective meeting facilitation.

Communicating to Various Levels Within Your Organization
Identify your personal areas for growth.

Understand how to tailor your communications to your audience (i.e. level of detail to include for communicating to your team vs. to your boss or the CEO)

Your Communication Roadmap
Develop your personalized communication roadmap throughout the program

Communication is at the heart of most successes and failures in the workplace. By improving internal communications, you can improve organizational efficiencies. This program focuses on identifying common workplace communication challenges and overcoming them. Through role playing and group exercises, participants will learn key principles for communicating effectively both verbally and non verbally. Use these skills when communicating one-on-one, in meetings, and at various levels within your organization.

Program Length: One Day

Professional Skills are the KEY to the Effective Application ofTechnology to the Business Process.

Contact Sandy Gaston at sandy@omicron.edu or 404-255-0096 for information, scheduling, and fees.