Professional Development at Your Location

IT Management Principles

Objective: To develop skills that enable technical professionals to excel in management issues; such as, effective communications, staff assessment, delegation, and team building.

Target Audience: IT professionals who have recently moved into a management position, and managers who are continuing to develop their management skills.

Focus:
• The Leadership Role
• Employee Development & Feedback
• Motivational Techniques
• Effective Delegation
• Breaking Communication Barriers
• Setting Priorities

Program Details:

Effective Communication
- The communication process
- Barriers to Effective Communication
- Developing Active Listening Skills

Performance Management
- Setting Effective Objectives
- Evaluating Employee Performance
- Conducting an Effective Performance Appraisal
- Giving Feedback

Team Problem Solving
- Conducting Effective Meetings
- Group Creativity
- Group Dynamics
- Fostering Teamwork

The Changing Face of IT
- IT in Transition
- Changing Demographics

Delegation
- Responsibilities vs. Capacity
- Reasons for Delegating
- Manager’s Responsibilities
- Successful Delegation

Motivating IT Professionals
- Factors that Motivate People
- Motivating Contractors
- Proper Use of Rewards
- Types of Rewards
- Motivation without Money

Leadership
- Leadership Behaviors
- Leadership Styles
- Determining Your Style
- Providing Guidance

Program Length: Two Days

Professional Skills are the Key to the Effective Application of
Technology to the Business Process.

Contact Sandy Gaston at sandy@omicron.edu or 404-255-0096 for information, scheduling, and fees.