Professional Development at Your Location

Earning the Partnership & Influencing Your IT Clients

Objective: IT professionals must earn the partnership with business clients to succeed. This program will develop the skills and techniques necessary to earn and sustain this partnership.

Target Audience: IT professionals who have direct contact with internal clients.

Focus:
• Specific Techniques to Earning the Partnership
• How Attitude Impacts the Partnership
• How to Deal with Resistance
• How to Influence Business Clients
• How to Sustain the Partnership

Program Details:

Earning the Partnership: An IT Imperative
- Identifying the qualities of a business partner
- How to earn the right to be your clients’ technical partner

Attitude: The Foundation for Partnership
- The importance of self-fulfilling prophecies
- The help desk case study
- Taking responsibility for your attitude

Influencing: How to Strengthen the Partnership
- Mapping your personal behavior style
- Identifying the four basic behavior types
- Benefits to the organization of different behavior styles
- Using an influencing model
- How to recognize your IT clients’ behavior style: Tips and techniques
- Effectively influencing others: Case study

Dealing with Resistance: How to Deal with Barriers in a Partnership
- Understanding ‘Resistance’
- The 5-step process for dealing with resistance
- Effectively dealing with resistance: Four IT case studies

Sustaining the Partnership
- Supporting their decisions
- How the partnership changes over time

Making the Commitment to Improve Job Performance
- Development of Personal Action Plans
- Starting tomorrow: The participant’s responsibility

Program Length: One Day

Professional Skills are the Key to the Effective Application of
Technology to the Business Process.

Contact Sandy Gaston at sandy@omicron.edu or 404-255-0096 for information, scheduling, and fees.