Professional Development at Your Location

Administrative Assistant & Support
Dealing with Different Behavior Styles & Communication Skills

Objective: This program has three objectives: 1)Network with peers and learn from their expertise and experiences; 2) Learn how to deal with "difficult" people in the workplace; 3) Learn how to communicate and listen effectively.

Target Audience: Administrative assistants and individuals responsible for administrative support and services in a technology department.

Focus:
Network with other Administrative Assistants

Identify Own behavior style and assess different behavior styles

Dealing with "Difficult People" in the workplace

Assess communication styles and barriers when communicating

Evaluate listening skills

Program Details:
Network with Administrative Assistants & Administrative Support
What experiences can I share that will benefit others?

What processes or procedures do we use that could benefit other organizations?

Who is attending that may be able to help solve a problem within our organization ?

Identify Own Behavior Style
How do I act with my peers, boss, subordinates?

Am I people, task, results or detail-oriented?

What are my strengths and what do I need to improve?

What motivates me?

How do I respond under stress?

Assessing Different Behavior Styles
What type of behavior do I hear (tone and words)?

What type of behavior do I see?

What type of behavior is exhibited under stress?

How do I relate to that type of behavior style

Develop Skills of Dealing With "Difficult" in the Workplace
What are various types of "difficult" behaviors?

What experiences have I had with difficult people? What did I learn from these experiences?

Be better prepared in dealing with "difficult" people?
Why don't employees do what there are supposed to do?

What is the "action plan" for dealing with difficult people?

Determine Your Role as a Leader and
How It Relates to Your Behavior Style
What is my role as a leader in my organization?

Why is it important for me to understand my role?

Is there a shift in determining effective Leadership skills?
What are the new qualities?

Analyze the Problems in Setting Priorities and Delegating
Differentiate between essentials and non-essentials -

Discuss how to keep up with today's fast pace

Discover how to avoid activity traps

Decide where to start in prioritizing

Learn how to say "No"

Share tips on organization of work space

Assess Communication Styles and Barriers When Communicating
Participate in the "Communication Style Survey" to determine how you communicate under both favorable and stressful conditions

Discuss barriers when communicating

Analyze the effects of "Igniter phrases" and "Killer phrases"

Take part in a communication exercise to discover your strengths and challenges when communicating

Evaluate Listening Skills
Participate in a survey that evaluates your listening skills

Learn what you need to do to become a better listener?

Discuss how listening is a 10-part skill

Program Length: One Day

Professional Skills are the KEY to the Effective Application ofTechnology to the Business Process.

Contact Sandy Gaston at sandy@omicron.edu or 404-255-0096 for information, scheduling, and fees.