IT Metrics in Business Terms
May 6, 2008
8:30 a.m. - 1:00 p.m. (Continental Breakfast and Lunch are included)
Dress Code: Business or Business Casual (No blue jeans, etc.)

Focus: This Interchange will focus on metrics that OMICRON Member Organizations are using to assess customer service satisfaction and overall performance of I/T services.

Suggested Attendees: Anyone responsible for defining, collecting, and reporting I/T metrics.

Guest Resource: Steve Loftness, Process Innovator, The Drapeau Group

This Interchange (Roundtable Discussion) Will Explore:
Defining I/T Value & Business Expectations
Aligning I/T Goals
Compliance
Customer Satisfaction Measurement
Reporting in Business Terms
Business Case
Cost of Errors

**All participants will be given ample opportunity to have their issues addressed by everyone in attendance.

Location of Interchange: The Georgian Club
Call OMICRON for details (404-255-0096)

Registration: Click on registration form.

Space is limited, early registration is encouraged.
Please register by Friday, May 2, 2008.

There is no additional fee to participate in this Interchange.