IT Metrics
June 22, 2010
8:00 a.m. - 8:30 a.m.– Breakfast
8:30am - 11am – Interchange
Dress Code: Business or Business Casual (No blue jeans, etc.)

Focus: This Interchange will focus on metrics that companies are using to assess customer service satisfaction and overall performance of I/T services.

Suggested Attendees: Anyone responsible for defining, collecting, and reporting I/T metrics.

Guest Resource: This Interchange will be supplemented with a guest resource.

This Interchange (Roundtable Discussion) Will Explore:
Defining I/T Value & Business Expectations
Aligning I/T Goals
Customer Satisfaction Measurement
Reporting in Business Terms


**All participants will be given ample opportunity to have their issues addressed by everyone in attendance.

Location of Interchange: The Georgian Club
Call OMICRON for details (404-255-0096)

Registration: Click on registration form.

Space is limited, early registration is encouraged.
Please register by Friday, June 18, 2010.

There is no additional fee to participate in this Interchange.