IT
Metrics
June 22, 2010
8:00 a.m. - 8:30 a.m.– Breakfast
8:30am - 11am – Interchange
Dress Code: Business or Business Casual (No blue jeans, etc.)
Focus: This
Interchange will focus on metrics that companies are using
to assess customer service satisfaction and overall performance
of
I/T services.
Suggested Attendees: Anyone responsible for defining, collecting,
and reporting I/T metrics.
Guest
Resource: This Interchange will be supplemented
with a guest resource.
This Interchange (Roundtable Discussion) Will Explore:
Defining I/T Value & Business Expectations
Aligning I/T Goals
Customer Satisfaction Measurement
Reporting in Business Terms
**All participants will be given ample opportunity to have
their issues addressed by everyone in attendance.
Location of Interchange: The Georgian Club
Call OMICRON for
details (404-255-0096)
Registration: Click on registration form.
Space is limited, early registration is encouraged.
Please register by Friday, June 18, 2010.
There is no additional fee to participate in this Interchange.
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