IT
Metrics in Business Terms
May 6, 2008
8:30 a.m. - 1:00 p.m. (Continental Breakfast and Lunch are included)
Dress Code: Business or Business Casual (No blue jeans, etc.)
Focus: This Interchange will focus on metrics that OMICRON
Member Organizations are using to assess customer service satisfaction
and overall performance of I/T services.
Suggested Attendees: Anyone responsible for defining, collecting,
and reporting I/T metrics.
Guest
Resource: Steve Loftness, Process Innovator, The
Drapeau Group
This Interchange (Roundtable Discussion) Will Explore:
Defining I/T Value & Business Expectations
Aligning I/T Goals
Compliance
Customer Satisfaction Measurement
Reporting in Business Terms
Business Case
Cost of Errors
**All participants will be given ample opportunity to have
their issues addressed by everyone in attendance.
Location of Interchange: The Georgian Club
Call OMICRON for
details (404-255-0096)
Registration: Click on registration form.
Space is limited, early registration is encouraged.
Please register by Friday, May 2, 2008.
There is no additional fee to participate in this Interchange.
|