Help Desk
March 23, 2010
8:00 a.m. - 8:30 a.m.– Breakfast
8:30am - 11am – Interchange
Dress Code: Business or Business Casual (No blue jeans, etc.)

Focus: This Interchange will focus on sharing of “best practices” in the management of the help desk function. Significant attention will be directed to service quality and its measurement.

Suggested Attendees: All help desk managers and individuals directly responsible for help desk staffing, training, and development of personnel.

Guest Resource: This Interchange will be supplemented with a guest expert.

This Roundtable Interchange Will Explore:
• Outsourcing
• Tools
• Improve Service & Service Processes
• Metrics

Location of Interchange: The Georgian Club
Call OMICRON for details (404-255-0096)

Registration: Click on registration form on home page.

Space is limited, early registration is encouraged.
Please register by Friday, March 19, 2010.
There is no additional fee to participate in this Interchange.