Help Desk - "Difusing the Irate User"
May 22, 2012
8am - 11am (Includes full hot buffet breakfast from 8am - 8:30am)
Dress Code: Business or Business Casual (No blue jeans, etc.)

Focus: This Interchange will start with a presentation by David Disney, Director of Customer Service and Help Desk at the University System of Georgia. The focus will be on difusing the irate customer.

Suggested Attendees: All help desk & service desk directors, senior managers, managers and individuals directly responsible for the help desk.

This Roundtable Interchange Will Explore:
• Strategy for Difficult Customers
• Redirecting Focus into Positive Experience
• Improving Ability to Communicate and Focusing on the Issue

**All participants will be given ample opportunity to have their issues and questions addressed.

Location of Interchange: The Georgian Club
Call OMICRON for details (404-255-0096)

Registration: Click on registration form on home page.

Space is limited, early registration is encouraged.
Please register by Friday, May 18, 2012.

There is no additional fee to participate in this Interchange.