Help Desk
November 9, 2011
8:00 a.m. - 8:30 a.m.– Breakfast
8:30am - 11am – Interchange
Dress Code: Business or Business Casual (No blue jeans, etc.)

Guest Resource:
Dave Disney, Director Customer Services/Helpdesk, University System of GA

Focus:
Customer interaction value touch points for communications

Unified Communication Model Framework (for proactive and reactive outbound service status updates)

Integrating customer transactional and customer satisfaction index rating survey into case management system where we log and track support requests

Suggested Attendees: All help desk & service desk directors, senior managers, managers and individuals directly responsible for the help desk.

**All participants will be given ample opportunity to have their issues addressed by everyone in attendance.

Location of Interchange: The Georgian Club
Call OMICRON for details (404-255-0096)

Registration: Click on registration form.

Space is limited, early registration is encouraged.
Please register by Friday, November 4, 2011.

There is no additional fee to participate in this Interchange.